RESPONSIBILITIES
- Respond to all customer inquiries or complaints through phone calls, messages, WhatsApp, social media (Facebook, Twitter, Instagram), and not limited to products and services only.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.
- Follow up to ensure that appropriate actions were taken on customers’ requests.
- Follow up on customers to ensure they are satisfied with product/ service received.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Responsible to complete all reports related to CRM monthly for Management review.
- Maintain good customer’s relationship in a courteous manner.
- Visit outlet(s) for any investigation on customer’s issues (if needed).
- Keep updated the latest or upcoming event related to business.
- Perform duties as required or assigned.
EDUCATION & EXPERIENCE
- Candidates must possess at least Diploma, Advanced/ Higher/ Degree.
- Candidates who has working experience in customer service is required for this position.
SKILLS & ABILITIES
- Required language(s) : Bahasa Malaysia, English, Mandarin.
- Good in communication & interpersonal skill
- Problem solving and decision making
- Good attitude
- Self-motivated & able to work independently.
- Able to multitask and uphold confidentially.