JOB SUMMARY
- Ensure timely and effective resolution of IT issues to minimize downtime at our retail stores.
- Maintain and improve IT systems to support business operations and growth.
- Provide outstanding technical support and training to end-users.
- Assist in the implementation and maintenance of IT security policies and practices.
RESPONSIBILITIES
- Provide first-level IT helpdesk support for hardware, software, and network issues.
- Troubleshoot and resolve issues related to Windows 10/11 operating systems, SQL query, and other commonly used applications.
- Perform basic network device configurations and address basic network-related issues.
- Assist with diagnosing and solving software, hardware, and VPN-related issues.
- Work collaboratively with Applications team, ensuring adherence to company policies, including information security.
- Utilize tools like CMD, PowerShell, and basic scripting to troubleshoot and resolve issues.
- Utilize remote control tools effectively to assist end-users.
- Ability to work independently and as part of a team in a fast-paced environment.
- Maintain and enhance IT knowledge to adapt quickly to new systems and technologies.
- Foster strong relationships with internal teams and stakeholders.
- Performs other related duties as assigned.
EDUCATION & EXPERIENCE
- Minimum of 1-2 years of IT helpdesk support or related experience preferred but fresh
- candidates is encouraged to apply.
- Proficiency in Windows 10/11 and PC hardware support.
- Basic understanding of networking, including device configurations and issue resolution.
- Knowledge of Database technology including SQL query is a plus.
- Strong troubleshooting skills with basic knowledge of CMD, PowerShell, and scripting.
- Excellent communication skills in English & Malay (oral and written); knowledge of local
- dialects is an advantage.
- Possess own transportation.
- Disciplined, proactive, and eager to build a long-term career in IT.
- Sociable, team-oriented, and resilient, with a willingness to interact with people and solve problems.
- Must demonstrate the ability to learn and adapt quickly.
SKILLS & ABILITIES
- Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate.
- Experience with IT service management (ITSM) tools, such as ServiceNow or Jira or Servedeck.
- Knowledge of cloud-based technologies like Office 365, or AWS.
- Familiarity with scripting and automation tools.
- Basic knowledge of ITIL framework and practices.