The role focuses on ensuring compliance with store operations standards, conducting audits, and analyzing key performance indicators (KPls) to improve store efficiency and ensure smooth operations.

• Carry out regular audits for all stores to ensure compliance with company standards and policies.
• Check and ensure all operational SOPs are followed, including preparation, storage, and handling processes.
• Verify and maintain updated checklists and records related to store compliance.
• Highlight and report any non-compliance issues or areas for improvement to the management team.
• Analyse audit results and help identify the root causes of issues.
• Work with store teams, supervisors, and managers to implement solutions for any identified gaps.
• Ensure proper documentation of findings, audit reports, and recommendations for management review.
• Support the development of compliance tools and improve processes to enhance store performance.
• Monitor KPIs for compliance and suggest practical improvements when needed.
• Responsibilities may evolve based on the needs of the business.

• Minimum qualification: SPM. (Diploma or relevant experience in retail is an advantage.)
• At least 2 years of experience in retail or related fields.

• Good organizational skills with attention to detail and accuracy.
• Basic knowledge of Microsoft Word, Excel, and PowerPoint.
• Ability to communicate effectively and work with teams at all levels.
• Able to work in a fast-paced environment and meet deadlines.
• Willing to travel between stores and work on-site when required.